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Do I
have to pay sales tax?
We are
located in Dickson, Tennessee the state of Tennessee
requires us to collect 9.75% sales tax from all
Tennessee residents.
How can
I get a shipping quote?
Shipping costs for orders depend upon the method and option you choose. After adding a item to your shopping cart you are then presented with your shipping options and prices.
All of the shipping rates for items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Do you
ship overseas?
Yes, we do
ship to the following countries: Canada, Mexico,
Australia, South Africa and all the countries in the
European Union. We offer USPS First Class International
and USPS Priority International Mail options. There are no returns, refunds or cancellations on items shipped to foreign countries (does not apply to APO and FPO addresses).
Do you
ship to APO addresses?
We PROUDLY support our troops serving overseas by shipping to APO and FPO addresses using the United States Postal Service.
Do you
accept orders by mail?
Online
ordering from our website is safe and secure and your
payment information is not stored on our servers for
long periods of time. We do understand that many people
are still reluctant to enter their personal information
online, thus we do accept payments by mail. Please add
all the items you would like to purchase into your
shopping cart and choose your shipping method, then
print off the view cart page and mail that along with
your payment to us at Sewing Style 93a Mathis Drive
Dickson, TN 37055.
What are
my payment options?
We accept
Visa, MasterCard and Online Checks through our own
payment gateway, PayPal (Visa, MasterCard, American
Express, Discover and Online Checks) and Google Checkout
(Visa, MasterCard, American Express and Discover).
I cannot
on your site the part I need, can you still
get it for me?
We have
access to hundreds of thousands of parts and accessories
through our various partners. Just email us at
info@sewingstyle.com
and include all of your machine's information and a
thorough description of the part and we will do our best
to find the part or a alternative for you. Please note
that we are able to locate over 90% of the parts our
customers inquire about.
What
does replacement mean?
We offer
both Genuine and Replacement parts and supplies. Due to
the hundreds of off brands we carry we just label
them as Replacement to reduce confusion.
Are your
products new or used?
All of our
products are brand new and factory sealed.
Where
are you located?
We are
centrally located in Tennessee for fast delivery
throughout the USA. Our address is Sewing Style 93a
Mathis Drive Dickson, TN 37055.
What is
your return policy?
Please see
our Return
Policy here
Are your
instruction manuals photocopies?
We don't
photocopy any instruction manuals, however some of the
instruction manuals we receive from the manufacturers
are photocopied as there is not enough demand for them
to continue printing originals.
How long
does it take to receive an order?
Most orders
are shipped out the someday we receive them, however we
require up to 4 days to process each order before
shipping.
Do you
have a storefront?
Unlike most
of our competitors we are an internet based company
without any stores. This allows us to be 100% dedicated
to SewingStyle.com and it's customer based.
Update:
Due to our site's success we now have plans to launch
two storefronts in 2008 here in middle Tennessee.
Can I
call in my order?
We are not
currently setup to accept telephone orders so please
place your order online and if you have any questions
please send us an email and we will reply within 48
hours. We hope to have the infrastructure setup to
accept telephone orders and inquiries by May 2008.
I have a promotional code and cannot get it to work correctly.
In order to
use all promotional codes you must select Google
Checkout as your payment option at time of checkout. After you have done so
you will be taken to Google's site where you enter your
payment information and can then place your order. The coupon
code box is located on the page after you enter your
payment information, as shown in the screenshot below.
Once you have entered your promotional code press the
'apply' button and this page will reload showing your
discount.
How do I order?
Let us guide you through the buying processes on our web
store. Please follow the below given steps:
1. Type in the desired quantity in the quantity box
then press the "Purchase" button (Should have a red
border around it).
2. You will then be directed to the shipping options
page. Here you will need to select your Destination
Country then type in your Package Destination ZIP/Postal
Code and select your desired shipping method via drop
down menu.
3. Click "Submit your choices" button. (Above
Image)
4. You are then taken to your view cart page where you
can update the shipping method, order quantity, remove
items or add items and then click “change qty” to update
your cart.
5. You can then either add more items to your cart by
clicking the red "Continue Shopping" image.
(Above Image)
6. Click the red “Check Out New” image when done
shopping. (Above Image)
7. You will then be presented with a payment options
page where you can make your desired selection.
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